Refund policy

Return and Refund Policy for Donnell Fit Clothing Line:

Thank you for choosing Donnell Fit for your clothing needs! We want you to be completely satisfied with your purchase. Please review our return and refund policy outlined below:

1. Returns and Exchanges:

• We accept returns and exchanges within 30 days from the date of purchase.

• The item(s) must be in unused, unworn, and resalable condition with all original tags and packaging intact.

• To initiate a return or exchange, please contact our customer support team to receive further instructions.

2. Return Process:

• Contact our customer support team within 30 days of receiving your order to request a return or exchange.

• Provide your order details, including the order number and specific item(s) you wish to return or exchange.

• Our customer support team will guide you through the return process, including providing you with a return shipping label, if applicable.

3. Refunds:

• Once we receive and inspect the returned item(s), we will process your refund.

• Refunds will be issued in the original form of payment used for the purchase.

• Please note that shipping fees and any applicable taxes or duties are non-refundable.

4. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team.

• Exchanges are subject to availability. If the requested item is not available, we will issue a refund for the returned item(s).

5. Return Shipping:

• Return shipping costs are the responsibility of the customer, except in cases where the item(s) received were incorrect, damaged, or defective.

• We recommend using a trackable shipping method to ensure the safe return of the item(s).

6. Non-Returnable Items:

• Certain items are not eligible for return or exchange due to hygiene reasons, including underwear, swimwear, and earrings.

• Items purchased during clearance sales or promotional events may also be non-returnable. Please check the product description for specific details.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately.

• Provide detailed information and, if possible, include photos of the damaged or defective area.

• We will assist you in resolving the issue by offering a replacement, exchange, or refund.

8. Order Cancellations:

• If you need to cancel your order, please contact our customer support team as soon as possible.

• If the order has not been shipped, we will cancel it and issue a refund.

• If the order has already been shipped, you may follow the return process outlined above.

If you have any further questions or require assistance regarding returns or exchanges, please don’t hesitate to contact our customer support team. We are here to ensure your satisfaction with our clothing line!